These general terms and conditions apply to all purchases made by a consumer at Dykhuset AB / dykhuset.se .

1. About the company

• Company name: Dykhuset AB
• Corporate registration number: 556599-8779
• Postal address: Kungsgatan 73, 11227 Stockholm
• Email address: info@dykhuset.se
• Phone number: 08-109595

2. Order and agreement

• A binding purchase agreement is only concluded when you have received an order confirmation from us via email.
• You must be at least 18 years old or have parental consent to shop on our website.
• We reserve the right to refuse an order in the event of obvious errors, such as incorrectly priced goods.

3. Prices and payment

• All prices are stated in Swedish kronor (SEK) and include applicable VAT of 6%, 12% or 25%.
• Current payment options are shown at checkout.
  We offer payment via Klarna, card payment and Swish.
• Any shipping and handling fees are clearly displayed at checkout before you complete your purchase.

4. Delivery and transportation

• We currently only deliver within Sweden.
• Normal delivery times from the time the order is confirmed:
• In stock approx. 2-5 days delivery time, not in stock and if it is available from the supplier approx. 5-10 days delivery time, Made to order – we will get back to you with delivery time,
• If a delivery delay occurs, we will inform you via email. You then have the right to cancel the purchase free of charge if the delivery time is of significant importance.
• If you need your product by a later date – please check with us before placing your order.
• For packages that are not redeemed, we charge a fee of 250 SEK to cover our costs for return shipping and handling.

5. Right of withdrawal and returns

• According to the Distance Contracts Act, you as a consumer have a 14-day right of withdrawal from the day you receive the goods.
• If you want to cancel your purchase, you must notify us clearly via email before the cancellation period has expired.
• You are responsible for the return shipping when exercising your right of withdrawal, unless otherwise agreed.
• The item must be returned in its original condition. If the quality of the item has been affected as a result of you handling it more than is necessary to examine it, we are entitled to make a deduction for diminished value.
• Refunds will be made no later than 14 days after we receive your notification that you have cancelled the purchase, provided that we have received the goods back.

• Exceptions to the right of withdrawal apply to diving courses, diving trips and diving trips according to the Act (2005:59) on distance contracts and contracts outside business premises, Swedish Code of Statutes, Chapter 2, Section 11, paragraphs 11 and 12.
• Exceptions also apply to diving masks where we have fitted lenses according to prescription. According to Chapter 2, Section 11, paragraph 3, the product is not covered by the right of withdrawal as it has been given a clear personal touch through the fitting based on your instructions.
• Exceptions also apply to products where it is custom-made / manufactured with your own color choices, as this gives it a clear personal touch based on your instructions.

• Return shipping should be sent as a company package with delivery to the store.

6. Complaints and warranty

• As a consumer, you have a 3-year right of complaint for manufacturing defects according to the Consumer Sales Act.
• Defects in the product must be reported to our customer service as soon as possible after the defect is discovered (within 2 months is always considered a reasonable time).
• If the complaint is approved, we will cover the return shipping and fix the error through repair, re-delivery of a new item or refund.

7. Personal data and GDPR

• We process your personal data in accordance with the General Data Protection Regulation (GDPR).
• The information is used to process your order, deliver the goods and comply with our legal obligations. More information can be found in our [link to Privacy Policy].

8. Disputes and choice of law

• These terms and conditions shall be interpreted and applied in accordance with Swedish law.
• In the event of a dispute that we are unable to resolve together, we recommend that you contact the Swedish Consumer Complaints Board (ARN) . We always follow ARN’s recommendations.

9. The Diving House Diving Society

• Membership in the Dykhuset diving club is personal and non-transferable, you pay a membership fee for 12 months, the membership automatically expires and is renewed by the customer.
  Membership provides discounts and other benefits. No return or refund of the membership fee.

10. Gift card

Our gift cards are valid for 12 months from the date of purchase.
The gift card’s validity period cannot be extended and is considered expired when the validity period has expired.
We do not offer repurchases or returns of gift cards.